Woodworking Machinery Co., Ltd. Shanghai Heng Ye
Service Process
Customer by telephone Repair → 8008202219 nationwide after-sales service hotline or phone 021-54864771 Repair
Records of mechanical failures described and the fastest-site service appointment
Arrangements as quickly as possible after-sales service engineers, from the fitting out of the Ministry of lead parts in line with the machine malfunctions
With the fastest speed to reach customer's plant and machinery fault diagnosis, repair machinery
Signed by the client, "on-site service Registration Form" to confirm the quality of service
"Onsite Service Registration Form" Registration into books, and data archiving, all of all telephone customers pay a return visit, 20% of the customers come pay a return visit
1, Ye-Heng woodworking machinery-oriented talents, all of the after-sales service engineers have repeatedly from the major manufacturers, training and participate in professional skill training courses, and constantly improve the technical level;
Second, Ye Heng woodworking machinery requiring employees to smile services, each service engineers to service customers, the company has made a return visit for each service, and with after-sales service hotline, 13,601,649,219, general manager, if the received customer complaints, after-sales service engineers will be subject to severe penalties for corporate system, so that from the system to ensure service quality;
3, Ye-Heng woodworking machinery continually sought from the majority of customers and listen to the views of various aspects, from various aspects to improve and enhance service quality, customer satisfaction is our relentless pursuit, and thereby constantly improve ourselves.
Normal response time is within 24 hours of processing the customer reported that repair of machinery, on-site service encounter customers anxious need to use the situation, Ye Heng's urgent customer needs, and effectively ensure the customer benefits from the perspective of the after-sales service engineers proposed on-site service within 2 hours (depending on journey length and the actual situation has changed), from a fundamental solution can not be timely on-site service condition.